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South West Communications Group has become the fastest growing new ShoreTel reseller in the EMEA region outside North America since launching with the vendor in June 2012.
The Exeter-based telephone system experts made the strategic decision to introduce the ShoreTel brilliantly simple unified communications (UC) platform to enhance its existing product portfolio in June 2012, in order to address the contact centre and mobility needs of its customers and prospects.
Since then, South West Communications Group has successfully secured the sale of more than £500,000 of ShoreTel products for deployment to a range of UK companies, including paint and wallpaper producers Farrow & Ball, toy manufacturers TOMY and Bradley’s estate agents.
Adrian Hipkiss, EMEA vice president and managing director at ShoreTel, commented: “South West Communications Group’s adoption of the ShoreTel product family has been remarkable, as the sales figures prove. We believe South West Communications Group will go from strength to strength and will continue to flourish as one of the leading ShoreTel resellers in the UK.”
South West Communications Group has invested heavily into the skills and knowledge needed to sell, install and support their customer needs, fulfilled with ShoreTel’s UC solutions. This delivers the highest levels of customer satisfaction and return on investment.
South West Communications Group is currently a ShoreTel Silver Partner with sales staff and technical staff trained and accredited to the same level as a Gold Partner, achieving certification in design, architecture, and demonstration skills. Engineering staff have unified communications, IP telephony, contact centre and mobility accreditation.
Sarah Flowers, sales director of South West Communications Group, said: “We decided to invest in a professional partnership with ShoreTel to be able to offer its unified communications, enterprise contact centre and mobility options to our customers. We have wholeheartedly embraced the ShoreTel platform and our sales figures confirm that customers have welcomed our decision.”