PRIVACY & COOKIES
WE ARE COMMITTED TO SAFEGUARDING THE PRIVACY OF OUR WEBSITE VISITORS; THIS POLICY SETS OUT HOW WE WILL TREAT YOUR PERSONAL INFORMATION.
WHAT INFORMATION DO WE COLLECT?
We may collect, store and use the following kinds of personal data:
Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views)
Information that you provide to us for the purpose of registering with us
Information that you provide to us for the purpose of subscribing to our membership services, email notifications and/or newsletters/ event invitations.
The Chamber does not collect personal data about individuals except when there is a legitimate business requirement or when such information is provided on a voluntary basis.
The data controller for all personal data collected via this website is Exeter Chamber of Commerce with its registered office at 31-32 Southernhay East, Exeter, EX1 1NS. This means that we are responsible for deciding what data we collect and how we hold and use your personal data. We will implement appropriate data security measures for protecting the data from unauthorised access and loss, as laid out in the Security section of this Policy.
PURPOSE OF PROCESSING
The personal data collected is used by the Chamber to give you information relation to Chamber membership, the Chamber’s website, other Chamber services, customer administration, prospecting new members, account management with existing members, to process and respond to queries received from the public or other relevant stakeholders, to contact you to seek your views or comments on emerging political or economic issues and to send marketing communications on the Chamber's behalf or on behalf of the Chamber's partners. The Chamber may perform statistical analyses of user behaviour and characteristics to measure interest in and the use of various sections of the website. The personal data held by the Chamber may also be used on an aggregate basis without any personal identifiers to provide third parties with information, such as the composition of membership, and to help us develop new member services and products, improve the features and content of the website or other marketing material, and to provide sponsors and others with aggregate information about our members, website users and their usage patterns in relation to services and/or the website.
If you or your parent company is a current member of Exeter Chamber of Commerce, opting out of promotional emails will not stop all communication from us. By becoming a member of the Chamber, your firm is signing you up to receive certain information related to the organisation. It is a constitutional requirement for us to send this information to you.
If you are not a member of the Chamber or if your or your parent company’s membership has lapsed, you can choose to opt in or out of further contact with us.
We also receive non-member data through networking (e.g. business cards, event registrations) and add these details, if relevant, onto our CRM or other data management system.
If you send us an email message or complete an online form, we will use your email/postal address and any information you provide to deal with and respond to your query or comments. This information may be disclosed to the appropriate person in order to deal with or respond to your message.
We may collect information that you give to us in consultations, surveys, competitions or questionnaires. Whenever we do this we will inform you of what your information will be used for and to whom it will be disclosed. We may share non-personal statistical, or summary information with organisations working in partnership with us, such as health authorities or local councils.
In addition, we may disclose information about you:
To the extent that we are required to do so by law;
In connection with any legal proceedings or prospective legal proceedings;
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
THIRD PARTY WEBSITES
This privacy statement applies only to websites belonging to and operated by the Exeter Chamber of Commerce & Industry. We are not responsible for the content or privacy practices of third party web sites that may be linked to our web pages.
What Are Cookies?
These are temporary cookies that remain in the cookie file of your device’s browser until you close the browser. They can enable certain site functionality and are also used by the server to store/remember information about user web page activities so user information can be stored throughout an online web process e.g. to allow information to be carried across pages of a website to avoid having to re-enter information.
These are cookies that remain in the cookie file of your browser for much longer (how long depends on the lifetime of the specific cookie). Generally speaking, persistent cookies can be used to track website visits, including returning and unique visitors, and to monitor how people interact with a website. They can also be used to help arrange content to match a user’s preferred interests/preferences more quickly e.g. language settings, however, these cookies cannot be used by themselves to identify you.
Making possible certain site functionality (session cookie); and
Website traffic and visitor behaviour tracking (persistent cookie).
The session cookies that we use are strictly necessary for the website to operate and are essential to make possible certain site functionality, including users logging in and updating information on the website. Session cookies do not hold personal information.
The persistent cookies used on this website help us to improve the user experience of the site by giving us an insight into how it is being used. These are Google Analytics cookies, which are used to compile anonymous, aggregated statistics that allow us to understand how users use our website and to help us improve the site structure. Neither we nor any third party can identify you personally in this way.
What Cookies Do We Use And Why?
This is a session cookie generated by PHP, a technology we use to code our websites.
Enables the Tweet button on certain pages of our site. The cookies may store anonymous session data and if your computer is already logged into Twitter, may contain session or other data identifying the logged in account.
GOOGLE ANALYTICS (utma, utmb, utmc & utmz)
These are persistent cookies and as such last longer than the user’s session. These cookies are performance cookies and are used as part of our web analytics activity to monitor traffic and compile reporting about how users are using our websites. The cookies are used to capture anonymous data about a user’s journey around our website and the information is aggregated in order to allow us to analyse trends and to make improvements to our website. Below is a more detailed explanation of each type of Google Analytics cookie:
-utma – this cookie keeps track of the number of times a visitor has been to our website, when their first visit was and when their last visit occurred;
-utmb and utmc – these cookies work together to calculate how long a visit takes. utmb takes a timestamp of the exact moment in time when a visitor enters our site, while utmc takes a timestamp of the exact moment in time when a visitor leaves our site. utmb expires at the end of the session. utmc waits 30 minutes and then it expires (this time lag is required to ensure that no further page view activity occurs);
-utmz – this cookie tracks where the visitor came from e.g. what search engine was used, what link was clicked on, what keyword was used and where in the world the user accessed our website from.
During your visit to our website you may notice some cookies that are not related to us. This typically takes the form of embedded content from websites such as YouTube and social media bookmarks. When you visit a page with content embedded from these websites and opt to interact with this content you will be presented with cookies from them. We do not control the dissemination of these cookies and you should check the third party websites for more information.
Managing, Disabling And Enabling Cookies
You have the ability to accept or decline cookies from any website by modifying the settings in your browser. If you wish to restrict or block the cookies which are set by our website, you can do this through your browser settings. For information about how to manage and disable cookies you can use the ‘Help’ function within your browser or please visit www.aboutcookies.org or www.allaboutcookies.org. However, please note that by deleting or disabling cookies this could affect the functionality of our website and you may not be able to access certain areas or features of our site.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.